EnglishEspañolEcuador Av. 9 de Octubre 100 y Malecón. Edificio La Previsora Piso 24, oficina 2405. +593 4 601-8550     +593 4 256 1510

Privacy Policy


In compliance with the principles set forth in the Organic Law on the Protection of Personal Data, the COMPAÑÍA DE GESTIÓN Y COBRANZAS GESTOMATIC S.A., (hereinafter “GESTOMATIC”) through this policy informs you of the way in which it will process personal data. that you provide us through our website.

1. Identification and Address of the Responsible

The person responsible for the processing of personal data is COMPAÑÍA DE GESTIÓN Y COBRANZAS GESTOMATIC S.A., with Unique Taxpayer Registry No. 0992526378001, domiciled at Av. 9 de Octubre No. 100 and Malecón, La Previsora Building, 24th floor, office 2405. Cantón Guayaquil, Guayas – Ecuador, with email vcc@gestomatic.com; and, telephone number (04) 2561510.

2. Area of application

The policy will be applicable to the personal data that is obtained through this Website or when you contact us through the contact methods published on it.

In the development of this document, reference will be made to the owner of the data “OWNER”, as the person whose personal data will be processed by GESTOMATIC in accordance with the terms established in this policy.

The HOLDER declares that the data provided to GESTOMATIC will come directly from him, and that, when he provides personal data of third parties, he has the right to deliver or dispose of them, in accordance with the provisions of Ecuadorian regulations and this document.

3. Personal Data that is Collected

The personal data processed by GESTOMATIC will be provided directly, voluntarily and consciously by the HOLDER when: sending questions, inquiries, complaints, comments or, in general, contacting us through the Website or the numbers and/or email address email published therein.

The type of information collected may include: full names, personal contact telephone number and email address.

With the approval of this document by the HOLDER, the regulatory requirement of having the authorization of the HOLDER is fulfilled so that GESTOMATIC can register and process your personal data.

4. Types of Treatment

GESTOMATIC may carry out different types of processing of the HOLDER’s personal data, including, but not limited to, collecting, recording, organizing, storing, processing, communicating, consulting, using, deleting and destroying data.

5. Purpose of the Treatment

GESTOMATIC will process your personal data for the following purposes:

  • Process, respond to and follow up on questions, queries, complaints, requests, comments made through the website or the numbers and/or email address published on it.

Legal basis: The processing of personal data by GESTOMATIC is justified by the following legal basis:

  • Article 7.1 of the LOPDP: “By consent of the owner for the processing of their personal data, for one or more specific purposes”

Subsequent processing: If your query or request leads to a potential contracting of the services provided by GESTOMATIC, your personal data will be processed for the following purposes:

  • Send proformas or service proposals.
  • As an element of analysis in the pre-contractual stage.
  • Evaluate risks derived from the potential contractual relationship.

To fulfill these purposes, we may collect more information from you, which will be treated in accordance with our policy addressed to clients and service applicants, which we will inform you through the means by which you contact us. In this case, the basis of legitimacy will be that established in article 7.5 of the LOPDP.

6. Conservation Term

In compliance with the principle of limitation of the conservation period, established in the LOPDP, the personal data of the HOLDER will be processed to the extent that they are necessary to satisfy the purposes for which they were collected and will subsequently be definitively eliminated, unless they are required to be kept. for compliance with a legal obligation or for contracting our services.

7. Effects of the Lack of Access to the Holder’s Data or his Refusal to Deliver Them

To comply with the purposes set forth in this policy, the Holders must deliver the exact and complete information to GESTOMATIC, otherwise it will not be able to be adequately attended to.

8. Effects of Providing Erroneous or Inaccurate Personal Data

In the event that the HOLDER provides incomplete, erroneous or inaccurate data, it could cause your request not to be properly addressed.

9. Transfer or Communication of Personal Data

To execute the purposes of the treatment described in this policy, we may communicate your personal data to the workers or administrators of GESTOMATIC, as well as to service providers, who will process your personal data.

Only for the lawful purposes described and during the period of time strictly necessary for it.

10. Third Party Personal Data

When the HOLDER provides personal information to GESTOMATIC about third parties, he guarantees to have their authorization to provide their personal data for the fulfillment of the purposes set forth herein.

11. Existence of Automated Assessments and Decisions, Including Profiling

GESTOMATIC does not make automated assessments and decisions, nor does it create profiles with the personal data of the Holders.

12. Exercise of Rights

The HOLDER can exercise the rights of portability, access, elimination, rectification and updating, opposition, suspension of treatment and other rights provided for in the LOPDP. For this, you must send a written request that can be sent to: vcc@gestomatic.com and include, as a minimum, the following information:

  1. The name and email address of the HOLDER or any other means to receive responses.
  2. A document proving the identity of the applicant and, if applicable, that of the applicant’s legal representative.
  3. The clear and precise description of the personal data with respect to which the HOLDER seeks to exercise any of the rights.
  4. The specific request.

If they consider that they have not been attended to in the exercise of their rights, the HOLDER may file a claim with the National Authority for the Protection of Personal Data through the channels and/or offices that that institution enables. In the event that the HOLDER wishes to file a claim, they can present it in writing at the following email address vcc@gestomatic.com; or, contact the telephone number (04) 2561510.

13. Use of Cookies

The gestomatic.com website uses cookies and other files with similar functionality. Cookies are small data files that are downloaded to the Owner’s computer, mobile phone or other access device in order to store data that can be updated and retrieved by the entity responsible for its installation.

Cookies used on this website:



Conservation time





1 year

Cookie necessary for the use of the options and services of the website..

APISID (google.com)

Third parties

2 years

Download certain Google tools and save certain preferences, for example, the number of search results per sheet or activation of the SafeSearch filter. Adjust the ads appearing in Google search.

Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.

Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to delete or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers. In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them.

14. Revocation of Consent

In compliance with the LOPDP, GESTOMATIC confirms that you may revoke your consent for the processing of personal data at any time, by submitting a written request sent to the email vcc@gestomatic.com

15. Policy Changes

GESTOMATIC may update or modify this Policy at any time. In the event that this happens, any update will be made available to the holders of the personal information on the gestomatic.com website, indicating the date of entry into force of the corresponding modification or update, as the case may be.

16. Consent

THE HOLDER records his acceptance, without any reservation or condition, of the statements contained herein. In particular, you expressly, freely, specifically, unequivocally and informedly accept and approve the processing of your personal data by GESTOMATIC, in the manner and with the scope detailed in this document.

Publication date: July 7, 2023


¿Desea una atención personalizada? Haga click y contáctanos a nuestro whatsapp business.